Shipping policy

TrestleCo provides custom printing services on customer-supplied items. We do not sell or supply blank jars, bottles, containers, boxes, lids, or other products.

Before You Ship
Do not mail or deliver items until TrestleCo has reviewed your project, confirmed that it may be suitable for testing, and provided shipping instructions. Unapproved shipments might be refused or returned at the sender's expense. We do not offer local pickup or drop-off.

Shipping Items to TrestleCo
Customers are responsible for securely packaging their items and paying the cost of shipping them to TrestleCo. We recommend using a tracked and insured service appropriate for the value and fragility of the shipment. TrestleCo is not responsible for loss or damage that occurs before the shipment is delivered to us.

Packaging Compatibility & Test Print

The preliminary item review is free. After written approval, the customer pays $59 for the physical compatibility test, supplies two identical, empty, clean samples and pays inbound shipping. TrestleCo tests one sample and returns both.

If physical compatibility testing fails, the refund is $30 minus the actual cost of return shipping for both samples, with a minimum refund of $0. TrestleCo retains $29 of the original $59 testing fee, plus the return-shipping cost deducted from the $30 refund. If return shipping costs $30 or more, the refund is $0 and there is no additional shipping charge.

If testing succeeds, the $59 fee is nonrefundable. Standard return shipping for both test samples within the continental United States is included in the $59 fee. A successful test qualifies for a $25 credit toward your first production printing order of $150 or more, excluding shipping, within 60 days after successful test results are sent.

Testing may leave permanent marks, and two finished-quality samples are not guaranteed. For cancellation terms, see our Refund Policy.

Production Orders

For a subsequent production printing order, the customer pays shipping to TrestleCo and return shipping back to them. Production-order shipping is separate from the $59 testing fee.

Return shipping for production quantities is calculated from the final package weight, dimensions, destination, and available carrier rates. The shipping charge will be shown on the Shopify invoice or checkout link before payment. Production-order return shipping is not included in the per-item printing price unless the written quote specifically says otherwise.

Processing and Delivery
Turnaround estimates begin after we receive the items, approved artwork and proof, and required payment. Estimates are not guarantees. Tracking information will be provided when available. Carrier delays, weather, incorrect addresses, and other events outside TrestleCo's control can affect delivery.

Questions
For shipping questions, email trestlecoprinting@gmail.com or call (603) 313-9692 before sending your package.