Refund policy

Because each order is a custom printing service performed on customer-supplied items, approved custom orders are final once work begins.

Project Setup & Two-Item Print Test
The $59 setup fee covers project setup, printing compatibility testing on two customer-supplied samples, and standard return shipping for both samples. The fee becomes nonrefundable after artwork preparation, setup, or testing begins. Testing may leave permanent marks or damage the samples, and it does not guarantee that an item is compatible or that both samples will become finished pieces. Both samples will be returned.

Production Orders
TrestleCo does not supply blank jars, bottles, containers, boxes, or other products. Customers supply every item to be printed and approve the artwork, placement, quantity, pricing, and proof before production. Custom-printed items cannot be returned or exchanged because of a change of mind, customer-supplied artwork, or an approved design choice.

Printing Problems
If you believe TrestleCo made a printing error, email trestleco@yahoo.com within 7 calendar days of delivery. Include your order number and clear photographs. If we confirm the error was ours, we will work with you on an appropriate correction, reprint, account credit, or refund of the affected printing charges.

Cancellations
Contact us as soon as possible if you need to cancel. A cancellation may be approved before setup or production begins. Setup fees and printing services already started or completed are nonrefundable.

Do not mail products to TrestleCo until we approve the project and provide shipping instructions. We do not offer local pickup or drop-off.