Refund policy

Because each order is a custom printing service performed on customer-supplied items, approved custom orders are final once work begins. The physical incompatibility refund described below is an exception.

Packaging Compatibility & Test Print

The preliminary item review is free. After written approval, the customer pays $59 for the physical compatibility test, supplies two identical, empty, clean samples and pays inbound shipping. TrestleCo tests one sample and returns both.

If physical compatibility testing fails, the refund is $30 minus the actual cost of return shipping for both samples, with a minimum refund of $0. TrestleCo retains $29 of the original $59 testing fee, plus the return-shipping cost deducted from the $30 refund. If return shipping costs $30 or more, the refund is $0 and there is no additional shipping charge.

If testing succeeds, the $59 fee is nonrefundable. Standard return shipping for both test samples within the continental United States is included in the $59 fee. A successful test qualifies for a $25 credit toward your first production printing order of $150 or more, excluding shipping, within 60 days after successful test results are sent.

Testing may leave permanent marks, and two finished-quality samples are not guaranteed.

Production Orders
TrestleCo does not supply blank jars, bottles, containers, boxes, or other products. Customers supply every item to be printed and approve the artwork, placement, quantity, pricing, and proof before production. Custom-printed items cannot be returned or exchanged because of a change of mind, customer-supplied artwork, or an approved design choice.

Printing Problems
If you believe TrestleCo made a printing error, email trestlecoprinting@gmail.com within 7 calendar days of delivery. Include your order number and clear photographs. If we confirm the error was ours, we will work with you on an appropriate correction, reprint, account credit, or refund of the affected printing charges.

Cancellations

Contact us as soon as possible if you need to cancel. A cancellation may be approved before artwork preparation, setup, testing or production begins. Setup fees and printing services already started or completed are nonrefundable for cancellation purposes. This cancellation rule does not override the separate failed-test refund calculation ($30 minus return shipping, with a $0 minimum and no additional shipping charge) when physical compatibility testing proves an approved item incompatible.

Do not mail products to TrestleCo until we approve the project and provide shipping instructions. We do not offer local pickup or drop-off.